Help
How do I register?
To register, simply fill out the registration form provided. Please be sure to be accurate with the information you submit since your winnings, gifts and prizes will be sent to this name and address.
How do I change or update information?
If you have made an error or would like to change or update information please update your details by clicking my account from the navigation menu. You must be logged in to use this function. Alternatively you can send your new details to customer services and we will make the adjustments. For security reasons changes to credit or debit card details must be made through Customer Support.
How do I login?
Step 1 of the registration process requires you to type in your Username and Password. This is your login data and will have been sent to your e-mail address in a Welcome Mail. You can use these to login through the Express Login box on the home page.
How do I start playing?
To play any of the games, you have to start by registering a bingo account. To register, simply select Click here and fill out the form provided. Once you have registered you will be able to login to the Members' Area where you can deposit money into your account and begin playing the games!
Can I play for free?
We do not provide free play bingo, however we will give all new players a Welcome Bonus of £1.00 in Bingo Bonus to try out the game. To receive your Welcome Bonus please register and activate your account by clicking the link sent to you in your welcome email. Players without a valid email address will not be entitled to a Welcome Bonus.
I forgot my username or password, what do I do?
If you've forgotten your password click on the forgot password? button in the Players Login box. On the new page that will appear you can request your password to be sent to you by filling in your username and security word. Alternatively contact Customer Support for assistance. If you've forgotten your username please contact Customer Support for assistance.
Is it legal to play online Bingo?
Do not worry, this bingo site is brought to you by St Minver Ltd which is fully licensed in Gibraltar. We adhere to a strict code of conduct. Please read our Terms and Conditions carefully before playing and check the laws of the jurisdiction in which you reside before playing. You must be over 18 to play on online Bingo or any of the side games.
Is my personal data safe and secure?
All your personal data, any purchases you make, all the games you play - all your activity on the site is entirely safe and secure. We use Thawte's 128 bit Security Certificate, the best internet security certificate available on the market. It is constantly updated to the latest version. Visit www.thawte.com for more information.
We will never share your personal information with any third party companies without your prior permission.
Are my transactions secure?
All your transactions are completely secure, using Thawte's 128 security certificate, the best internet security certificate available on the market. Visit www.thawte.com for more information.
Are my credit card details safe?
We use several utilities and techniques to keep your money and information safe. Your information is submitted on heavily encrypted pages, and cannot be obtained by anyone.
How will my transactions appear on my statement?
If you have purchased using a credit or debit card, your transactions will appear as St Minver Limited.
How do I fund my account?
In order to deposit into your account, you must be registered. Once registered, just log in and click on My Account. There you will find the different funding options available. Select the option that suits you best and your account will be funded as soon as the amount has been verified successfully.
What is the minimum/maximum amount I can deposit?
There are minimum and maximum limits on the amounts that you can deposit in your account, these are as follows: each separate deposit must be at least £10 and no greater than £1,000. You are not permitted to make more than 10 deposits by any one deposit method in any one 24 hour period.
Can I play with a credit card not in my own name?
In order to protect the security of all our players and to remove any fraud, you can only play with a credit card that matches the name and address that you registered with.
Using NETELLER
NETELLER is a convenient, fast and safe way to transfer money online. You can use NETELLER for transfers both to and from a large number of merchants. There is no fee for transfers to and from your Bingo account. NETELLER offers several withdrawal methods including withdrawal by Credit Card, Electronic Funds Transfer, Cheque and Fed Ex Cheque.
If you do not have a NETELLER account, please go to www.NETELLER.com to apply. If you have any questions about opening a NETELLER account, please consult the NETELLER website.
Using Moneybookers
Moneybookers is a quick, easy and safe way to conduct online monetary transfers. Your Moneybookers account is an online wallet.
There is no fee to transfer funds to and from your Bingo account using Moneybookers. Your Bingo account will be credited instantly when you transfer funds from your Moneybookers account. Moneybookers offers a wide range of deposit options. These include deposits by credit/debit card and electronic fund transfer (EFT). Please note that when you use a credit or debit card to deposit funds into your Moneybookers account, the transactions will be billed as "Moneybookers" or "Ebookers" on your credit/debit card statement. If you do not have a Moneybookers account, please go to www.Moneybookers.com to apply. If you have any questions about opening a Moneybookers account, please consult these guidelines. Customers will not be charged for any costs that may incur transferring funds between their Moneybookers and their Bingo accounts.
Using paysafecard
Using paysafecard is every bit as simple as cash. You don't need a bank account or a credit card:
That's because paysafecard is a prepaid card that lets you pay on the internet.
Pay cash for a paysafecard voucher in your local shop, where you see the PayPoint signs. paysafecards are available in £10, £25, £50 or £75 values.
Click here to find an outlet near you.
Use your paysafecard to pay online. Each paysafecard has a 16-digit PIN code. Simply enter this code when prompted, and that’s it â“ you’ve paid!
When can I request a payout?
The following withdrawal request conditions apply in every case:
Minimum withdrawal is £10, except in the case of final withdrawal to close an account. Withdrawal requests are limited to one per day up to £2,500. Any withdrawal request in excess of £600 may require proof of identity.
Withdrawal requests to a credit or debit card can only be made to the card registered to your account and with which you have deposited funds.
What is a Bingo Bonus?
Bingo bonus is free money we award you for playing Bingo Online. The bonuses are a gift, granted as a thank you for depositing. They are also given as prizes for playing games in the chat rooms, participating in tournaments, contests and for taking part in many other events within the Bingo community.
These Bingo Bonuses are for play only and cannot be cashed out, although winnings from them may be cashed out. In order to be eligible for the bonuses and to avoid any abuse, the following requirements must be fulfilled:
The player must have deposited money within the last 30 days (except for the welcome bonus which is awarded upon successful registration).
The amount in bonuses won during the chat games will not exceed the deposit bonus percentage he or she is eligible for.
Deposit bonuses must be qualified before they can be used for playing. Please see the Promotions Terms and Conditions for the qualifying requirements for each type of Bingo Bonus.
If a player attempts to withdraw all or part of their deposit before the criteria for a deposit bonus has been met the player will forfeit the entire deposit bonus.
How much Bonus am I eligible to receive for each deposit?
Please see the promotions page for details of the current bonuses available.
How can I trust the games to be fair?
We use one of the most sophisticated random number generators (RNG) in the world. Our software provider, Parlay Entertainment, ensures that every single game is truly random. We would be in breach of our license if we were even able to change the RNG.
What happens if I lose connection during a game?
If you become disconnected during a game, the game will be played out on the bingo servers. Your balance will automatically be adjusted whether you win or lose.
How do I play / purchase strips for bingo?
In order to play bingo, you need to be registered and have deposited funds into your account. This will make you eligible to purchase bingo cards.
To play, just log in with your username and password and click Play Bingo. From there, you will be taken into the bingo room. Should a game be in progress, you will see a timer indicating the remaining time and you will need to wait until the next game begins. Once a game is finished, a set of randomly chosen strips will be presented to you. Should you prefer different strips than the ones initially presented, simply click on Get new tickets and a brand new strip will be allocated. Select and buy strips by clicking on the top of the strips that you wish to purchase and pressing the Buy selected tickets button.
What games, apart from bingo, do you offer?
Well, we have lots more to choose from besides bingo for you. We offer several games in addition to the 90-Number Bingo and these include Slot machines and Video poker games. All these games are available to play whilst you are also playing your favourite bingo games.
Video poker is a mixture of poker and slot machines. The aim is to have a better hand than the system. To start the game, click on the Deal button and the machine will offer you 5 cards. You then decide which ones to hold. Simply click the cards you would like to keep, or on the Hold button under each one. You can deselect them by clicking again. Then click on Deal. If you have a stronger hand than the machine, you'll have won the bet. The pot depends on the money you have wagered.
Slots are similar to the popular Las Vegas slot machines. Slot machines consist of three or more spinning reels with a series of symbols. The aim of the game is to line up three (or more) of the most valuable symbols on these reels on pay lines. Whenever you have one winning combination, you'll win the pot according to the bet you have made.
